My background began in software development, but over time I transitioned into customer-facing technical roles—working with large enterprise clients -- learning their business processes, tech stack, team dynamics, and pain points so I can **deliver long-term impact throughout the customer lifecycle.

On the technical side, I’ve built and maintained custom API integrations, automated workflows, written custom scripts and SQL queries to solve business needs, configured SSO and RBAC, and helped stand up data pipelines always serving as a hands-on technical advisor -- from onboarding through ongoing enablement and expansion.

My approach is to focus on relationships and drive quick time-to-value. Comfortable running enablement sessions, uncover expansion opportunities, leading QBRs and always being my customer's advocate internally. My mission is to gain the status of a trusted advisor through transparency, responsiveness, and consistency.

Ultimately, what motivates me is seeing customers win with the tools they have purchased. Whether it’s saving hours of manual work, solving a high-impact problem, or helping hit strategic goals, these experiences are what makes the work meaningful. Revenue retention, ARR goals, avoiding churn, from my experience, is driven as much by trust and reliability as it is the product itself.