Hi, my name is

Will.

I partner with customers to fuel their success stories.

My career in technology has been a dynamic journey, evolving from web development to customer-centric roles where I’ve found my true passion. Allow me to share the highlights of this professional path.

Headshot
about about

With more than a decade of experience rooted in web development, I’ve cultivated a deep understanding of both front-end and back-end technologies. As new technologies emerge, my curiosity has led to learning Docker, Kubernetes, Natural Language Processing, Pandas, Numpy, Data Warehouses, Cloud Computing, Network Monitoring and Analysis, amongst others. My technical, professional expertise includes database management, architecting cloud solutions, API integrations and many web protocols and technologies. Over the course of my career, I’ve obtained certifications in Google Cloud Security and AWS Cloud Solutions, and I’m currently advancing my skill set by pursuing the AWS Solutions Architect certification.

I discovered my passion when I transitioned into customer-facing technical roles, where I’ve spent the past 6-7 years in both pre-sales and post-sales capacities. In these roles, I’ve had the privilege of working with some of the world’s largest organizations across industries such as retail, travel, and finance. My contributions have spanned the entire customer lifecycle—from delivering proof of concept solutions to driving adoption, optimizing implementations, and fostering lasting partnerships that transform customers into brand ambassadors.

Breaking down complex technical challenges into practical solutions that help clients make smart, data-driven decisions to improve their operations is where I excel. I’m passionate about putting customers first, delivering creative solutions, and building strong and trusting relationships along the way.

These experiences have solidified my belief that technology’s true value lies not just in innovation but in its ability to drive measurable business outcomes. It is this intersection of technology, business impact, and helping people that continues to fuel my professional passion.


Here are a few technologies I've been working with recently:
  • JavaScript
  • Python
  • Wireshark
  • Nmap
  • Pandas
  • Numpy
  • SQL
  • NLP - spaCy
  • Amazon Web Services
  • Google Cloud Platform
2021-2024

Senior Customer Success Engineer

Quantum Metric

Digital intelligence platform that provides real-time analytics and insights to help businesses optimize their digital experiences, improve customer satisfaction, and increase conversions

  • Architected solutions, boosting conversion rates by 8% for an enterprise retail customer and transforming the culture of a major video game manufacturer through real-time insights into customer behavior.
  • Grew and managed a portfolio with $4M in ARR with major enterprise accounts across the telecom, retail, travel, and financial services sectors.
  • Captured 90%+ retention and boosted ARR by 200%+ by leading strategic upsells, renewals, and professional services initiatives across the client portfolio.
2019 - 2021

Implementation Engineer

Cloudsnap

An automation platform that connects and integrates cloud or on-premises enterprise applications to automate manual tasks.

*company aquired by Paylocity in 2022
  • Architected ERP integrations (SAP, NetSuite) which automated workflows, saving 10+ hours per week for clients.
  • Solely managed portfolio of 20+ high touch accounts
2017 - 2019

Sales Engineer

Cloudsnap

An automation platform that connects and integrates cloud or on-premises enterprise applications to automate manual tasks.

*company aquired by Paylocity in 2022
  • Partnered with sales teams to identify customer needs and deliver tailored technical solutions, resulting in a 300% spike in revenue.
  • Managed and qualified prospective customers creating tailored proof of concepts to demonstrate quick time to value
2014 - 2017

Software Engineer

Right Call Consulting

A framework for repetition-based learning so athletes and coaches get the most out of every minute.

  • Developed interactive client interfaces for NFL and collegiate programs, improving user engagement.
  • Architected an app using JavaScript and HTML to enhance real-time data visualization.

Projects

F1 Plots
Matplotlib Seaborn Redis
F1 Plots
Visualize Formula 1 race data through various interactive plots utilizing the FastF1 API
pychain
Blockchain Python User Management
PyChain
A basic blockchain implementation that demonstrates the core concepts of blockchain technology
secrets-locker
AWS KMS Cryptography Python
Secrets Locker
The app securely encrypts and decrypts sensitive data using AWS Key Management Service (KMS) for key management and AES-GCM for encryption.
Chat App
Node JS Web Sockets Encryption
Secure Chat App
A fully encrypted chat app built with Node JS.
work in progress